Technical Support

First-class, rapid response technical and implementation support services

Technical & Implementation Support Services

Core's clients benefit from best-in-class, dependable support. Our support services include:

Expert advice and knowledge management
Stay up-to-date on the latest product updates and best practices.

Complete lifecycle management
Manage the full lifecycle, from installation, to consultancy, to training to upgrades.

Proactive problem diagnosis and resolution
Issue prevention and communication to our clients. Immediate problem solving and prioritisation.

Configuration management
Support on best configuration for your organisational needs.

 

Support Features

Core's standard support regime includes the following as standard:

  • Dedicated teams
  • Online and offline support
  • Scalable to 24/7 service
  • Account management
  • Customer support metrics and performance data
 
 
For more information on our technical support services, click here to contact us.