Technical & Implementation Support Services
Core's clients benefit from best-in-class, dependable support. Our support services include:
Expert advice and knowledge management
Stay up-to-date on the latest product updates and best practices.
Complete lifecycle management
Manage the full lifecycle, from installation, to consultancy, to training to upgrades.
Proactive problem diagnosis and resolution
Issue prevention and communication to our clients. Immediate problem solving and prioritisation.
Support on best configuration for your organisational needs.
Core's standard support regime includes the following as standard:
- Dedicated teams
- Online and offline support
- Scalable to 24/7 service
- Account management
- Customer support metrics and performance data