March 06.2015, 4.31pm
3 Ways Your Staff Roster Is Ruining Your Bottom Line (And How To Fix It)
Rostering doesn’t normally grab headlines…
But it did in December 2014 when a row erupted over work rotas at EasyJet, one of Europe’s biggest airlines.
Flights were cancelled or rescheduled after some staff walked out, annoyed over new work schedules they claimed could be changed up to 20 times a month.
This wasn’t the first time EasyJet had a rostering issue. In a previous row, the airline admitted that flights were cancelled because its rostering system was “rubbish”.
A spokesman said: “This is not about staff shortages. We have introduced a new rostering system, which is causing us all manner of problems. It’s a rubbish system and we are changing it.”
Since then, rostering faded back into media obscurity. Yet, the EasyJet episode shows just how important rostering is to a business.
Get it wrong or even appear to do so, and chaos ensues. Staff, customers and profits will all suffer.
Get it right, and all sorts of benefits accrue to your bottom line, particularly in the labour-intensive retail trade.
Read on for three ways in which poor rostering may be hitting your profits – and how you can change this.
1. Excessive Overtime
Overtime is the easiest way to go over budget when managing retail shifts. It’s easy for managers to overuse willing, skilled and hard-working staff on their roster. Equally, staff may linger in the workplace, clocking up highly-paid but unasked-for overtime on the shop floor.
How to fix it
”When it comes to rostering the biggest way to save costs is on overtime” says Simon Dowd, of HR software specialist CoreHR.
CoreHR can be pre-programmed to avoid overuse of key employees. “It either won’t let you roster staff beyond their regular hours – or warn you when it is happening. It also links into the budget and you’ll be told when you are spending too much on staffing costs,” Simon says.
The HR solution also provides real-time data on who has or hasn’t clocked out. “The solution minimises excessive overtime and can reduce overtime cost by up to 92%,” he adds.
2. Sickness and Absence
Sickness and absence cost British business £32 billion every year. The labour-intensive retail sector is particularly hard hit. But it needn’t be.
How to fix it
“You can see on the Time & Attendance sheet that certain people are coming in late or are sick a lot. The analytics can give team managers data that they can drill down into and see how much sickness and absence is actually costing.
“We’ve a lot of very big customers and we’ve been building capability for five or six years. This enables us to know what problems to watch out for.”
3. Wasting Managerial Time
Managers waste up to 50% of their time on some HR tasks that can and should be automated.
How to fix it
There are different software packages that manage payroll, rostering, expenses, time and attendance and other HR processes. However, CoreHR offer one system to manage everything in the one place.
“When you have all the information in your database and it is easily accessible, the cost savings are huge. Managers save up to 50% of their time developing schedules and can focus on selling not administration,” Simon adds.
“It’s about allowing technology to empower your organisation, to empower managers, providing centrally visible analytics to enable better decisions across the board.”
Looking for an Integrated HR Solution?
If you’re looking for an integrated HR solution to include Payroll, Time and Attendance and rostering, why not get in touch? CoreHR’s experts can walk you through the solution which is already used by some of the biggest retailers in the UK.
By David Scully