February 21.2019, 10.53am
Why we believe so strongly in CoreHR’s new UI and UX
We live in a digital world – some of us were even born into it. Regardless of whether you work in HR or any other industry, the chances are high that you’re an avid fan of the digital world.
It’s easy to see why. The benefits of connecting people are on full display when it comes to building personal and professional networks. But one of the reasons everyone has gravitated to the technology is the ease of use – some people almost can’t stand to stay away from it.
But there’s a double standard that we accept when it comes to enterprise applications. It’s simple: they’re often difficult to navigate or use. We wouldn’t use websites or apps that are complex even if they were free, so why do some companies create products that are difficult to figure out?
CoreHR’s new User Experience (UX) greatly enhances a product that already powers thousands of teams and businesses. We’ve come to understand that certain areas of HR such as talent acquisition, payroll and onboarding are often complex endeavours and having a seamless User Interface (UI) can make all the difference.
Why we revamped the CoreHR UX and UI
Our aim is to ensure that our enterprise application has a UI which covers more than looks. We believe that it should also include the attitudes, behaviours and consistencies that are expected of best-in-class HR software.
A consistent and clear experience helps instil confidence and trust in any application. It’s the basic premise of UX and UI: what you expect to happen should happen.
You should never have to learn different approaches to accomplish related tasks.
“With the lines between an employee’s work and home life becoming ever more blurred, it is essential that organisations meet consumer-led expectations head-on,” Tony Banks, VP of Product Strategy at CoreHR, says. “Today’s generation of workers will only use tools and technology that they want to use, not those that they are forced to. Deliver a streamlined, responsive and modern user experience and the organisation will get back a more productive, energised and motivated employee – which in turn impacts on business ROI with increased performance all round.”
The main benefit of seamless and intuitive interactions with a digital tool is removing disruption or the need to waste valuable time searching for hidden or confusing functions.
It’s one reason why a major goal we have for all CoreHR tools is that when it’s picked up and used by a team member, its purpose and outcome will always be clear.
A key goal among our team was creating more dynamic navigation that works in tandem with users. Ultimately, we didn’t want users to have to remember where widgets and dashboards are – which led us to making a varied and separate system much more connected and helpful.
A focus on accessibility has also been vital during the implementation of the new CoreHR UI. We strongly believe that a person with a disability should not be prevented from accomplishing the same tasks, and that shows in our updates.
The beautiful thing about developing for accessibility is that you end up with systems that work for everyone. It turns into a massive improvement where its benefits are apparent from a business point of view too.
One example of this: if a new team member is brought on to replace a more experienced person, the UI and UX make it easy for them to quickly adjust and get up to speed.
Why better UI and UX is vital for business
Simple and clear user experience is not just beneficial for our users, it’s also an enormous benefit to our business. An improved UI and UX gives our users the ability to accomplish daily tasks without support, which gives them a cleaner experience.
A company always expects that basic actions won’t require support, although we know this isn’t always true. But if we can simplify and consolidate as many interactions as possible into a neat and consistent flow, there will be less of a need for support.
This means no open tickets for our users and fewer open tickets for our support teams, freeing those teams up to focus on better support services.
“Often software companies think of employee experience from the top down view of the buyer,” Oliver Quayle, Chief Marketing Officer at CoreHR, says. “We have found that by looking and interacting with our software from the eyes of the employee, we can significantly improve the experience for the highest volume of users. This is what drives adoption and fosters engagement – and creates a real sense of improves ROI for the HR team.”
Another advantage of a clean and modern interface is the ability to implement new features with less instruction to our customers’ daily lives.
It’s an easy relationship to understand. Would you expect to have to learn how to drive every time a new type of car was released? This wouldn’t sit well with the buyer. Would you expect to write a brand new learner manual every time you built a new car? The manufacturer would never support it.
When people want to use a product and enjoy the UX, good things usually follow. At the end-user level, better usefulness and usability leads to a genuinely enjoyable experience, which in turn can fuel higher adoption rates.
From the business side, an increase in engagement clearly benefits a company in more ways than one. By investing time in product development to create an optimal experience for customers, businesses often see a return on investment of anywhere between $10 to $100 for every $1 spent, a Forbes article explained. Secondly, a visual and functionally appealing product can help an organisation stand out in an industry, no matter how crowded it is.
The advantage here is to always prioritise clarity and speed of thought. New feature? That’s no problem – for us at CoreHR, it’s just business as usual!
By Colm Murphy