Customer Success Story

CoreHR’s relationship with the University has been a long standing one, with a gradual digital transformation process that has taken place over the years. The University’s journey with CoreHR begun when they implemented our Personnel, Recruitment (including E Recruit), Timesheets and Payroll solutions. “Initially, 89% of staff were using the online payslip facility, now all staff receive their payslips via the staff portal,” commented Sarah McMurdie. On average the team receives 6,000 timesheets submitted by Visiting Lecturers in a year which is a strong indication of how staff have embraced the self-service functionality of the system.

The University have continued their digital transformation journey with the creation of an HR System Strategy; a roadmap identifying how the University plans to utilise CoreHR products over the next 12 months. The team have also looked back on implementation decisions and questioned whether they are using CoreHR solutions as efficiently and effectively as possible.

Working with the CoreHR Customer Success team, improvements were identified and further manual processes have been made redundant. The University has begun using the restructure tool to merge two of their schools into one entity. They were able to move 518 appointments into a new business unit, saving the team 30 minutes of administration per record – amounting to 259 hours in total. Salary changes have also been automated, generating a further saving of three days.

The University now have an average of 500 logins to the system every day, highlighting the continued engagement of staff with CoreHR products. Throughout their journey with CoreHR, the University of Hertfordshire have seen a huge reduction in HR transactional tasks, improved business effectiveness and more accurate data collection and reporting, enabling the University’s HR team to work on more
strategic priorities for the business.