Community

Customer Support Team

Our Customer Support team provides application support to remedy solution issues that may arise post-deployment. The team is contactable Monday - Friday within hours of operation, and will diagnose and resolve solution issues in the shortest possible timeframe.

CoreHR launched its new Community Portal on March 12th 2018, introducing an updated system designed to more effectively share useful information. All current Authorised Support Users will receive a link to the new Portal via email, and their existing login credentials will work. Any questions regarding the new Portal or its launch can be sent to support@corehr.com.

The CoreHR Community Portal is the recommended channel through which to submit Customer Support, Change Request and Account Management queries. For urgent P1 issues, Customer Support can also be reached via the phone.

Learning Centre

CoreHR Learning Centre is a one stop shop to learn about CoreHR products, take eLearning courses, view online manuals, assess your knowledge and get certified on CoreHR.

  • CoreHR Learning centre provides users with all of the tools and knowledge required to master CoreHR in one place.
  • Our comprehensive range of courses are delivered by CoreHR subject matter experts and certification is available for each course.
  • This cost effective approach provides users with immediate support and reference material for completion of tasks.
  • Users have the freedom to learn at their own pace and at a time, location or even a device convenient to them.

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